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Fidelis Recovery Management (FRM) assists our clients in building long-term synergistic relationships. At on-boarding, FRM develops a strategic plan to maximize client revenue. This plan is cultivated with the preservation of future customer retention in mind. Our balanced and effective approach not only increases cash flow in the short-term, but also plants the foundation for future growth.
ComplianceIf you had a positive or negative experience we would like to hear from you. Fidelis Recovery account representatives are trained to comply with the Fair Debt Collection Practices Act (FDCPA) and other federal, state and local consumer protection laws. If you have any questions or would like to provide feedback please click below.
PlanningWe create a comprehensive strategy that best fits you in order to maximize your future potential cash flow. – Setting goals with the client – Gathering relevant information – Analyzing the information
What We Offer
We have achieved great success and continued growth over the years by adhering to these simple concepts: – Integrity: We act with honesty, responsibility, diligence, and fairness – Quality Performance: We anticipate the needs of our clients and their customers, and are committed to continuously improving our processes and delivery methods. This practice improves our customer service to both our clients and their customers – Expertise: Our knowledge and years of experience can enhance cutting your expenses while recovering the maximum return.
Your Staff’s Day
- Billing 40%
- Customer Service 10%
- Follow up 25%
- Other Requests 25%
- Collections 0%
Our Work Flow
Review Clients NeedsWe take the time to understand you and your business.
Clean DataWe will run your accounts through our waterfall process to validate and enhance your data.
CommunicateWe will contact your clients and set up arrangements to assist them in resolving their accounts.
We know your business
Today we work with some of the largest hospitals in the country. We also work for the City of Atlanta and others in need of collection services. We can work any placement size from one account to over a million accounts. We strive in representing our clients with the highest level of care. One way is by offering a no risk contract. If you would like to create a custom plan for your collections needs we are here to help. Our company has been around for over 10 years. Our executive team has over 100 years in the collections and call center industry. Here are a few examples:
- Healthcare collection specialists – our collection team has an average 10 years of direct experience within the healthcare industry. Compare this to your current agency.
- HIPAA-compliant – we know how important confidentiality is.
- Cost-effective dental collection solutions with liquidation rates double the national average.
- Professional approach that always “Preserves Human Dignity” and, most importantly, prevents alienating your patient so they can resolve their account yet still contact you for future services if you choose.
- Contingency based non-binding contracts or flat rates
- Flexible payment solutions
- Premium operating systems to easily access customer accounts and information
- Skip Tracing
- Credit Bureau Reporting (All 3)
- Customer Service with flexible options and solutions for all customers
- Skilled and trained collections representatives
Can I afford Collections services?
Fidelis specializes in collecting your money while saving you your existing funds. While most collections agencies and facilities charge a monthly standard fee whether they collect or they don’t, Fidelis offers flexible payment options whether you want contingency based services or a flat rate payment per account. Our services cater to the financial status of every business.
I have SOME collections accounts but not enough to need a collections services, can’t I handle these accounts myself?
You can handle collections accounts yourself, however, a contract with Fidelis is consistent access to an entire call center of trained specialists who are ready to contact those accounts for you so that you can save money on labor and spend more of your own time focusing on your current patients. Collections can be strenuous work and most facilities don’t have enough time in a day to contact account holders with delinquent balances consistently enough to actually collect a debt. Many businesses contact them until the point of frustration then write the debt off. With Fidelis we can contact those patients and work out arrangements with them to ensure that we collect real funds and get your money back.
I have an existing collections department within my business, why should I outsource collections accounts?
How does your “Contingency Based” contract work?
I currently use my lawyer to deal with my collections accounts, how can Fidelis help me?
My billing department currently works on my collections and they’re doing just fine, why would we need a collections facility?
Holding A Higher Standard
In addition to maintaining high ethical standards, Fidelis is committed to providing professional and courteous service to individuals who have become delinquent in repaying these debts.